I had been speaking to Cindy for about a month before we arrived from Chicago. When I got to the location 4 days before the event, the cashier stated they were not taking orders. Luckily, an exception was made placed the order and picked up the cake. Unfortunately, my mom didn't like the cake and it was frozen. The cake portion was dry. Its a shame too because the place was conveniently next door to the restaurant we were having dinner. Needless to say, we will not be ordering in the future.