| rev:text
| - When I first found out about this service, I was totally excited. Newly pregnant at the time, I couldn't handle being anywhere near the backyard, so the deodorizing deal sealed it for me. Not having to wrestle my husband into cleaning up the backyard in 110+ degree heat also helped. ;)
I signed up, and for the first month, AMAZING. I told everyone I knew about the service.
Then the tech started skipping visits. I thought I was getting paranoid, that maybe I just thought more time had passed than actually had (since we only signed up for the twice a month service), but then it kept happening. Whenever I called to find out what was going on, I got the answering service, and never got a call back when I left voicemails. I tried emailing, and that's when the owner got involved, basically calling me a liar, that he did my yard himself (hooray?), and had never missed.
This past month, absolutely no one came out. The backyard got so bad (and we only have ONE dog), my husband finally broke down and did it himself because we couldn't stand it anymore, and you'll never guess who finally showed up an hour later after it was done.... Yep. Poopy Do tech. He just walked around my yard, shrugged when he couldn't find anything, and just left.
IMPORTANT: If you read the FAQ page, them just showing up and doing nothing? Yep. I still have to pay for that. For my husband doing the other guy's job. Awesome...
I emailed this morning to cancel, and the guy I had been talking to immediately forwarded my message onto the owner AGAIN, and I then received the worst email yet. He emailed me and said that I had never called, they had "NO" records of any voicemail or emails (except I have every single one saved in my inbox), and that now that I had "ALL" the facts, maybe I should reconsider my decision. Written exactly like above, CAPS and everything. Why the heck would I stay on with a company with people who talk that way to their customers??
I make sure to always be polite to anyone I speak to. Working in the service industry SUCKS, and I have no interest in adding onto the crap these people have to deal with on a daily basis. I have no idea why he felt the need to light into me the way he did when I kept everything pleasant.
Anyway, now that I see other people's reviews below saying their techs went MIA too, now I know for sure it wasn't just me.
If you have this service, just make sure you keep an eye on what they're doing. Don't get screwed like we did.
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