rev:text
| - I took my 2003 Honda to Service Techniques several times for service and had been happy. From oil changes, to radiator hose repairs, to complete replacement of all motor mounts, this place was cool and I never felt like I was getting ripped off.
Unfortunately that all changed with my last service. I took my 2014 F-150 in for an oil change on the Thursday before a 3 day holiday. They were really busy, so I had no problem leaving the truck there and picking it up later. Dropped it off at about 10AM. Never heard back from them and when I called at 6PM, half hour before closing time, I got their voicemail. Left a message and still never heard back. Drove by that evening and could tell the truck had been moved, but didn't know if it had been serviced. Called in the morning and they answered this time. Apologized for not calling back and said I could come in and pick up the truck any time, but they wouldn't have the ticket ready for 1/2 hour or so. I had to wait for someone to be able to take me in and didn't get there until about 4. I couldn't see my truck anywhere. Nobody was in the front office. I had to walk to the back of the shop to find someone. They got my key and cashed me out, again apologizing and giving excuses for the delay. I asked where my truck was and they weren't really sure, but thought it was on the side of the building. I went around to the side and couldn't find it. Then noticed it in the neighboring lot.
Fast forward one day. Go to take the truck to run some errands and find a nice pool of oil all over my f*ing garage floor. Now I'm sitting at Earnhardt Ford waiting for them to fix this mess. There is so much oil, they don't know yet if it's because they didn't get the drain plug in right or the filter on right. I'm pissed to say the least and will be requesting a refund for their half-a$$ed work.
I also wasn't impressed with their $55 price tag for an oil change that would have cost me $45 at Earnhardt Ford and would have included a 10 point inspection and fluid top off, which Service Techniques does not do.
|