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| - I should have known better. Don't get me wrong the services are good. The problem is in the membership stuff. I went for a massage and when I came out the lady offered me 1 free month of membership if I sign up today. I believe I even said "Sweet! A free massage!" So today I sent my wife to get this free month's massage and *surprise* she is charged for the massage. When I called, the lady was friendly but told me that they "don't do free months, per say" but rather, they just didn't bill me for the first month (aka free) and that in that first month I get member prices but no massage. (What!?!?!) So then I asked to cancel because this thing is already going sideways. NOPE gotta give 30 day notice. So that "free" but "we don't do free" month basically forced me to have one "not so free" month and 3 massages that I could have got without the membership for basically the same cost. Advantage to me = none. It's like getting a "free month at a gym but you don't actually get to workout, you just get member discounts on merchandise for that month"
I work for a large retailer and I know customer service and business well. This is either extremely shady business practice or an employee made a mistake and they won't stand behind it. Either way would you really want to do business here?
7/20/16 - I spoke to Barbara yesterday and she was very understanding and nice. After a brief discussion I told her I would talk with my wife to see if she was still interested in keeping a membership at LaVida and would call her back today. I felt that Barbara was sincere in her remarks and decided we would give it a month and see how it went from here. Then I read the response Eric M, the owner, wrote to my review. In which, with no regard for the customer experience, he tells you in the Yelposphere that the associate has been saying the same thing multiple times a day for a long time, therefore I (the customer) must be the only idiot to misunderstand (paraphrasing). Furthermore he says he is sorry so see me go but just yesterday Barbara told me I still had a membership. So I draw this conclusion from his response. "I have been fired as a customer and I am an idiot because that's the only way I could have possibly been confused". Then apologizes for not being to give me a free massage?? I wasn't looking for a hand out, I have paid for two massages already. I simply expected to receive what had been verbally committed to me or maybe some accommodation or compassion for the confusion that led the uncomfortable encounter my wife had during her FIRST visit.
Ugh. This experience just keeps getting uglier. I don't discourage anyone from going here but be wary of their business practices. I'll update if something changes. Sorry for the long read.
Update 7/25/16
It's incredible to see Eric's continued lack of customer service on full display via the power of social media (see his response to my review below). I have NEVER proposed, suggested or otherwise implied that I would change my review in exchange for any service. To continue to state I have is a complete and total lie made in desperation. The irony here is that as an owner you eagerly post complete lies and disparage your customers behind social media but made no attempt to call or email me directly to discuss what happened. Instead your approach to customer service was to blame me and accuse me of trying to shake you down for a $50 massage - Wow. I hope future customers read these responses to me and recognize how poorly customers are treated at LaVida Massage.
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