| rev:text
| - First off, I have been going to IAM for 15 years or so.
Secondly, I think medical care has declined in quality significantly, no matter where you go. This office is a classic example. Tell me, is there any decent PCP's out there??
In March I visited Nancy for a UTI. She sent off a culture and gave me some antibiotics (second round. First round given by Urgent Care.) I never heard back on the result of my urine culture, and my symptoms persisted. I had tried calling Nancy and her "nurse" who miraculously never answers or returns phone calls. I was informed they were BOTH out of town for a week! What? How convenient is that? Why would she not have mentioned this to me before sending out a test that would require contacting me relatively soon thereafter with the results?? Being that I was still having symptoms and needed my results, I was informed Too-Bad-So-Sad by the receptionist. Actually in the most apathetic, monotone possible she said: "I will leave her a message and hope she checks them while she is out of town." Wow, now that is exemplary health care if ever I heard! I of course never got my urine culture results and since my actual doctor's office was completely useless, I went to my gyno who cured me immediately.
Two months later I have a UTI again. I called Nancy's office, and you guessed it- the nurse didn't answer. Shocker! I called the "front office" (lol) and was advised she would, "leave her a message," again and call me back, k bye. I said, "Um, hold on, don't you want to confirm my phone number?" "No, we have it on file. I have 480-blabla.." and I cut her off and said that that is my old phone number. Wow, no wonder I never heard back from anyone in the last 2 months. NOBODY EVER CONFIRMED MY PHONE NUMBER. I remember writing it down on the paperwork at my last visit. Just another ball that was dropped, I guess. Three hours later, I call back to see if she has any answers on that really helpful and proactive message that was left for the doctor. "No." Me: "Ok, well can you go back there and see if she is available to ask?" Her response: "I can't because this is a call center. I do not work in that office." OMG lol!!!!!!!!!!!!!!!!!! I started laughing. I am talking to someone about my medical needs who sounds like a bratty high school drop-out and she is working in a CALL CENTER. Not even the doctor's office. She transferred me back to the nurse's line, who, yet again, did not answer. I am going to Urgent Care tonight and rue on this scam of a medical office. I asked the Call-center-receptionist if she could forward on my dissatisfaction with the office and with the medical treatment I have received and she said she could transfer me to the nurse.
So, let me get this straight. No one returns calls or checks messages (at least from my experience.) No one is available to talk to at the actual office. And no one is even available to lodge a complaint with or to request some degree of culpability for this office's deploring lack of concern for its' patients' well-being?
Peace out, I am sticking with my gyno and Urgent Care from now on.
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