We recently had my daughter's birthday party here, and I was blown away. Initially, it was a little chaotic, trying to sort out the shoe situation, but once the kids had their correct shoes, they started bowling and had a blast! Every member of the staff from Melisa (the event manager) to Michael (our server) to the mechanics and servers and support staff we met truly provided excellence in customer service. They all really wanted to make sure we were happy and having fun! Melisa went out of her way to be accommodating with me and making it special for our birthday girl. I loved that her primary concern was that my daughter had a great time. She was so pleasant to work with!
The pizza was really good! I mean, when I think of bowling alleys I typically don't think of great pizza. I remember greasy triangles where the cheese slides off the slice. But this was high quality- we will probably return for the pizza very soon!
One tip I would have for you is be aware that if you have small children, the mini golf area might be a little frightening (we lost a few golfers that way) but the kids seemed to really enjoy it!
Overall, we were told several times over this place was the best party they had been to in a long while. Our guests loved it, we loved it. We are already looking forward to our next visit!