Been here four times in the last year. This will be my last visit.
The rooms literally stink. On all four past and present visits the makeup air system has not worked. There should be a negative pressure at the vent in the bathroom. People, you are breathing in everyone's sneezes, germ, and coughs along with many VOC's that permeate from carpet, paints, cleaning sprays, furnishings etc... Lets not forget about the chlorine vapors from the pool.
Problem 2: I left a message for the manager on my last visit explaining that the room service extension number listed on the phone and menu is wrong in several rooms and explained this to the front desk on all of my visits but the wrong number still exists in some or all rooms. Really Crown Plaza?? I'm certain I am not the only one who complained unless nobody else used room service in the last year.
3rd, This hotel is showing signs of age. On my last visit I had a old creeky bed and the paint in the bathrooms are peeling (most likely from no make up air which causes the bathroom to retain moisture that leads to mold)
I always thought that Crown Plazas were more upscale but I can visually see that this is not true. My experience with this hotel will keep me from lodging at other Crown Plazas. Why take the chance.