Collette is super nice but when it came to my lashes.. No matter how many times I went, I was never super happy. I wanted them super long and thick.. I wanted them to look fake so I can stop wearing fake lashes.. But it just seemed like she didn't want to make them that way. Idk.. She's really nice tho!... And I didn't like having to keep going back every 2 weeks to pay including tip around $100 for the refill.