We order fried chicken from this deli several times a year for events we have at our community center. 85 % of the time they don't have the order ready or just plain forget to make it.
This past Friday was the last time we will be going to Smiths for fried chicken. Not only did they not have the order ready, no one knew of the order!
I had ordered the chicken a few days before and even called the morning of to confirm the order. "oh yes, we have the order and it will be ready for pick up at 4PM." was what the Smiths rep said. We get there and no chicken. Needless to say, dinner for 50 people that night was late.
The manager of the deli department was supposed to call me to help remedy the situation. It is now 8 days later and no phone call.