We waited over 20 minutes for our order. All the while,2 other customers waited without being offered any help. This BWW is a lot different from what I'm used to. The hospitality is subpar and it seemed like the workers were busy playing around. I was a regular at my last BWW because they always went over the order with their customers and verified whether the food was made to order. I think this establishment would benefit if they offered their employees more training.