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  • I don't know if they treat you so badly because they know that you have to do business but the service sucks!!!! I needed a new phone and went in to buy a new one. I already knew what I wanted. I went in and was told to come back at a certain time. I returned at the time and still had to wait. So I was finally helped by some long wanna be Thor looking guy. I saw him helping another woman ahead of me and I thought it was weird that she was still in the store waiting for something as he began to help me. I literally handed him my credit card, ID, and old phone, and told him I needed a new phone. I can't believe how long it took for him to finally ring me up!!!!! He took my old phone back and came back and told me it had water damage. I already knew that! While the techs look at my old phone he goes back to the other lady and I hear him tell her that it is time for his break and he will return when he is done. He didn't say anything to me. I was in complete disbelief that this guy took his break while he had 2 customers waiting!!!!! I can't believe that apple doesn't have a system where someone else covers their employees as they go on break. I finally got so tired of waiting thy I asked one of the other employees which were just hanging out if they could ring me up for the phone. That employee told the guy that was helping me that I was complaining so he rushed out to finish helping me. I don't know what this guy was doing on the iPad but I literally had to sign the same item like 5 times. I told him I had to get to work and he finally rang me up for the phone. I was running so late I didn't even have him set my phone up for me. The other lady was still there waiting as I was leaving the store. Seriously could not believe how the employees of Apple wasted my time.
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