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| - Update: two weeks after their (third) visit, I received an email stating that I should be seeing a decrease in my pest activity by now and to let them know if there needs to be another follow up.
There are still many trails of ants all around my home and deck - colonies under flower pots on the deck, and more. Needless to say, we're not thrilled with the results of the service. We're also not going to initiate a re service...three chances (after an entire year of "regular service") seems like chance enough to show improvement. Unfortunately, the pests got worse!
My take: there are lots of pest control services out there - these guys don't seem to get the job done or go the extra mile, unless they have to...I'd recommend trying another company.
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First, in the spirit of transparency (and because I believe in marketing ethics), I'd like to say that I'm writing this review mostly because I was prompted by the company. I was told that there is a sales contest between the service guys and if people write reviews on Yelp and mention them, they are incentivized. That said, the guy that came by this afternoon (Johnny) was actually great and I thought he honestly deserved some kudos. He was friendly, knowledgeable, and on time (within the two hour window). Thanks for the service, Johnny.
Secondly, the reason Johnny was at my house to begin with was a second follow up after our fourth quarterly service. I think it's their business model...just do enough to get by and if there is an issue big enough for someone to call you back, go out and do a "free" re-service. It's like they hope you won't call back.
After the first round (the fourth quarterly service), we started to notice a lot of ants...and I mean a bunch! Granted, it was Spring. We called, mentioned we were having an ant problem - mostly in the landscaping beds onto the house, all over the deck, in the garage and in our home. We asked them come back for a follow up.
Customer Service (I think her name is Hayley) was nice about it and scheduled a visit.
The service day came and so did a tech. I was not home, so I missed the guy. I received a flier in my door that said service was performed, they treated the deck really well, stay off of it until dry. It was raining off and on that day.
Needless to say, this didn't help out ant problem. We decided to wait a little while to see if their stuff would start working (as the manager states in a lot of his feedback on Yelp, their stuff takes time to work). Well, it didn't. We had to call them back out...as the ants are worse now than ever. Actually, they were pretty bad last fall, too. We just sprayed ourselves...
That brings me to Johnny. He really did a good job - we'll see if it works this time. He used different products, rather than just spreading stuff on the yard, and spent time looking for more issues.
I'll keep you posted, but I don't have the highest of hopes.
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