| rev:text
| - It is hit or miss. I typically call other locations when I am confused because some of the rules/operations are downright confusing. This is the first time that I have ever had problems/misunderstandings with the way a tanning salon works.
1) I had a free spray tan once, and the way it sounded was that I had to buy a bronzer, etc. to get my spray tan. I wanted whatever was free, no extras. Well, I ended up paying $5 dollars for a bronzer that I feel made absolutely no difference in my color.
2) I had an email that said "Free tan week - Free sunbed tans and free member upgrades." At my previous salons, the way this worked was that all members got a week of free upgrades. As the ad states "free member upgrades" with an (s), I assumed I would have a week free of upgrades. That wasn't the case and I had only 1 day within the week that I could upgrade. The ad is/was misleading.
3) The 25th of each month I have to declare if I'm going to downgrade/upgrade/freeze/cancel my membership. I had a gold membership and wanted to downgrade to the silver membership. I paid for the entire month for a gold membership and was told if I wanted to downgrade/upgrade it would take place immediately (that 25th). But, I paid for a whole month of the gold bed and was not going to downgrade the last week for something that I had paid for. So, if I froze my account, I was able to continue in my gold bed. So I froze it instead. Very frustrating. I should be able to tan the entire month in the bed/membership that I paid for and begin my upgrade/downgrade the 1st of the next month.
4) I came into the store to unfreeze my membership. My past membership was a gold. I wanted to start-up in the silver bed instead this time. I was told that I could not downgrade/upgrade until my account was unfrozen. I would have to pay the prorated amount for the gold bed and I could use the silver bed. I said that i was not going to pay for a gold bed and use a silver bed, that makes absolutely no sense. I don't understand why I can't choose whichever bed/membership I want to. I wasn't locked into the gold membership. At previous salons, again, when I came to unfreeze my account, I was asked which membership I was going to go with.
I have very many frustrations here.
The woman I worked with to unfreeze my account was really the only helpful one. She seemed a little frustrated while we were working through the problem, but after I apologized (which I should not have had to when asking questions), she said it wasn't my fault. She asked how I liked my bed after resolving the issues that we had and told me to try the other beds as well.
When I spoke with the another (on other occasions - not the unfreeze), she was very frustrated and looked downright annoyed by my questions. She tried to upsell me (the free tan and bronzers) when all I wanted was my free tan. She said, "even I pay for those." I didn't want one to begin with. However, she was helpful when I started my membership. I've worked with her since and she's fine. Maybe it's just the entire corporate salon that I don't particularly care for.
In general, I am frustrated with how PBT tanning salon operates. If an ad states something, it should be taken as it as read and there should be absolutely no confusion. I will most likely be canceling my membership after my month is up and going to another salon.
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