I purchased a groupon for full highlights and a cut. I showed Liz a photo of what I wanted, and the cut and color couldn't look further from what I asked of her. At the end, she had the audacity to charge me extra, saying she did a higher service than what the groupon was for. It was complete bull! She severely burned my scalp with the blowdryer on top of everything else. Needless to say, I cried a lot. There is no way I would ever recommend her to anyone!