| rev:text
| - Angkor, I want to love you. I really do. You just make it so hard for me, sometimes.
I've been coming to Angkor off an on for several years now. I found them through Restaurant.com, a service that offers discounted dining certificates for partnered restaurants in the area. The first visit, I only went there because I could use the certificates, but over time I found myself enjoying the place more and more.
There are few restaurants more attractive than Angkor, especially located in a strip mall. When diners walk in, the first thing they probably notice are the carved, gilded walls. It's not a huge dining room, but the tables are spaced apart nicely and the decor is top notch. It's very, very attractive inside. I've been there a dozen times or more now and each time I walk through the door I'm struck by the beauty of the place.
The menu is decent, and the prices are not too extravagant. I think the problem lies in availability and service.
My boyfriend loves their haw mook, a shredded fish steamed with coconut milk and curry in a banana-leaf cup. We used to drive across the city sometimes just so he could have it, and more than once we showed up on a Friday or Saturday evening to find out they weren't serving it that night. I completely understand that weekends are incredibly busy and stressful in the restaurant business, but it's listed on the menu as a regular item. The last time we were there, two or three weeks ago, we were told the haw mook is made in advance and when they run out, it's gone for the night. Wouldn't it make sense to list this on the menu as subject to availability, the way seasonal items are listed as market price on other restaurant menus? A sidebar marking on the menu may be enough of a warning to convince people to call ahead before showing up, instead of assuming it is a constant like we did. After the first two "sorry, we don't have that tonight," replies we finally asked about it and were told about the advance preparation.
We've also gone here with other couples several times, and have been disappointed by the service. I've made reservations (more than once) that were lost, and twice now we've ordered food that's taken upwards of an hour to receive, even when we were one of a handful of groups in the restaurant. If I have to go out for dinner during the weekend, I do so either very early or after a dinner rush, so I'm not making a nuisance of myself or stressing out the servers, and still we've gotten mediocre service at Angkor. Once, over the summer, all of our dishes were served except my boyfriend's, and he had already been turned down over the haw mook. After deciding on something else, his order was apparently lost. We had to eat before him while he waited for his meal to be made, and this was after waiting at least forty minutes (possibly more) for ours. All in all it took over two hours to order, eat and manage to pay our bill.
I love the food at Angkor. I've never been disappointed with anything I've chosen. The tilapia dishes are excellent (when they have them, as they've run completely out of it before, in addition to the premade haw mook), as are all of the noodle and curry options. Unfortunately, sometimes I've had to jump through hoops or exercise extreme patience in order to receive dinner.
We've found several places closer that serve haw mook on a regular basis and have never let us down, so we most likely won't be going out of our way to visit Angkor again. However, if I'm in the area I'll still stop in. The food's worth it, so long as the place isn't busy. If I lived closer to the city, I'd make a habit of coming here on the weekday evenings to avoid any issues, but that's not an option for me now. I'll be reserving Angkor for the occasional in the neighborhood treat from now on.
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