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| - I've been here no less than 10 times (a pertinent fact for this review). Prior to my last visit, this was always a 4-star place for me. They are very veg*n-friendly, and offer numerous veggie options, as well as Gardein options, which is a popular and yummy vegan protein manufacturer. It was a great place for taking family and/or friends because there is something for everyone.
I suggest going during Happy Hour: M-F, 3pm-6pm; M-Thur, 10pm-close. You get 1/2 off of certain appetizers (and it's not just a few; there's a nice list from which to choose) and discounts off of sliders and other items. Otherwise, it's over-priced.
They have drink specials too, but I don't drink so I'm not familiar with those offerings.
My favorites are the Gardein Firecracker and Buffalo "wings" and the Gardein sliders (all available during HH). My order is a constant rotation of these three things; always. When we visited this past Friday night, we ordered the Gardein Firecracker wings, Gardein Sliders, and there was a new appetizer that I decided to try: Crispy Brussels Sprouts and Potatoes.
The Crispy Brussels Sprouts were uneven in their preparation. 1/2 of the Brussels Sprouts were quite undercooked; the other 1/2 were delicious and melted in your mouth, but not crispy, as the name implies. The potatoes in this dish were indeed crispy (and flavorful).
My Gardein Firecracker wings came to my table and did not look like Firecracker wings at all. They were sauceless pieces of Gardein with a side sauce. I tasted the sauce and I didn't know what it was. It took a while before our server returned. He said he'd written down Jerk wings, which I've never ordered. Ever. I advised him that I wanted Firecracker Gardein wings. His face went a little sour, but he took the plate back for a re-do.
My Gardein Sliders came out with cheese. This was my fault. I hadn't been here in a few months and had forgotten that they come with cheese because it is NOT listed in the description on their menu. Our waiter took this plate back as well to be remade. They really should revise their menu to include a thorough description of their food items.
The Firecracker wings come back and some of them seem to be shaped a bit differently than the normal Gardein wings. I bit into one and it was weird... I inspected it and found that it was real animal flesh. After having already complained too much for my own liking, I flagged down the waiter and advised that I had been given real chicken instead of Gardein. He stated that it was Gardein because of the special stick that was put in the dish, and that their Gardein is surprisingly chicken-like. His assumption that I didn't know the difference, or that I was a Yard House noob angered me even more.
THEN he proceeded to bring over a different waiter, saying that the new guy would be taking over because he had a plane to catch at 10pm and he had to go. 1 - it was already almost 10:15pm (as my DD immediately pointed out). 2 - When we were leaving, @ 45 minutes later, he was still there. My conclusion: So he's a habitual liar?
I didn't ask for a manager. I didn't ask for the items to be removed from my $50 bill. I didn't stiff him on a tip (although it was substantially smaller than I would've normally given). But I won't return to this location. I'll proceed to the Fashion Square Mall or Glendale location when I need my Yard House fix.
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