They did a nice job boarding my dog, he looked good when we picked him up. The staff was very nice during the drop off but the two girls that were working when we picked our pet up on Sunday were dismissive with us and seemed less than interested in having a conversation. They brought our dog out from the kennel and just handed me the leash without saying anything, turned around and walked away( seriously). Not the end of the world but I thought that it was weird- also it's $5 per text update-$$$!!!!