2/20/2015
I called and placed an order for a family pleaser. Half sausage, half pepperoni with extra cheese. I also ordered a 10 pack of breadsticks with four cheese sauces. The gentleman read my order back and had somehow gotten mushrooms on there (crazy busy Friday night with people shouting things in the background, confusion was understandable). I corrected him and asked him to make it well done also. I was given the total and a wait time of 45 to 50 minutes for delivery. Again, understandable since it was Friday night and they were super busy.
An hour and thirty minutes later I get a call asking if I have my pizza yet and I say no. She apologizes and says it will be out very soon and that she was taking the cost of my breadsticks off the order.
Fifteen minutes later, my pizza is at the door. I paid, got it on the table, and opened it up to discover that it had been covered in mushrooms. I immediately called back and made them aware of the mistake and they said they would fix it and get the pizza I ordered out to me as quickly as possible.
Within five minutes I recieved a call from the manager stating that he didn't want to be rude, but that he heard the gentleman confirm my order. I said yes I did confirm my order but, I also confirmed that my pizza was made witout mushrooms. That it was not my mistake that his employee messed up my order. He apologized and the pizza I initially ordered was at my door within 10 minutes. After being treated poorly as a regular customer, I will no longer be patronizing their establishment.