I wanted to treat myself to a new purse so I went into Holt's two times this week to check out their selection of Marc Jacobs bags. I can afford to buy the occasional item from Holts - what I can't afford is to waste my time in a store that seems to judge me on the way I look.
As I was riding up the escalator from the concourse level a group of employees were standing around talking. I think they were supposed to be handing out perfume samples but all they did was stare at me up and down. Did they smile? No. Did they ask if I needed anything? No. They simply stared me down then went back to their conversation.
In the purse section there was also large amount of employees - doing nothing. A couple of them stared at me and it seemed as if they were wondering whether they should actually waste their time approaching me. They didn't.
I had to approach one lady to ask for help but she was not exactly forthcoming with information about the bag I was interested in.
I found a great Marc Jacobs bag that was actually on sale which I bought. So yes I think Holt's has a great selection but does that mean I have to suffer through their terrible customer service? When I'm in Manhattan I do a lot of shopping in Saks - they have a better selection without the attitude.
Holt's has a great selection of items and for certain lines, Holts is probably the only place in Canada where you can buy them. But their staff needs to lose the attitude.