I used Galardi's for ~ 4 months when I first moved to Pittsburgh. I've since changed cleaners. I think Galardi offers great service for pick up and deliver dry cleaning in the downtown area. The owner is actually a nice lady; but, after nearly having 3 shirts ruined I decided enough was enough.
I think their delivery guy is a huge part of the problem, I actually like the owner, but I can't keep having my clothes messed up and not have anyone take responsibility for it. I wish I could tell people to go here but I can't do it in good conscience.