I had the Hell's Kitchen burger which was way too spicy and the meat was not at all flavorful or contain any distinguishing spice or .... FLAVOR. I had to add a ton of salt to make it taste relatively edible. The fries looked nice, but they too, were bland. Shake # 4 is delicious- then the custard messes it all up. The service was polite and friendly, but the food was lacking. May I also add that the funky ketchups are way too ambitious at being funky. It just tastes weird. I see people standing in lines to come here and I feel sad for them. :(