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  • DO NOT EAT AT THE SIGNAL BUTTE LOCATION!!!! INFESTED WITH COCKROACHES!!!!!!!! I rarely write reviews add whenever I take the time out to do so they are always for excellent service or good experiences. I am so dissapointed in the service i recieved at this restaurant I feel it is worth my time to do so. Last night i wanted to take my parents and brother to kneaders after i got off of work. The restaurant closes at 10 and we got there at 9:20pm. When we walked in the young dark haired girl at the front made it very apparent that she was NOT HAPPY that we arrived so late as they were cleaning to close. I felt bad for getting so late but i knew we would be out by 10pm when they closed. She was so rude taking and made it known she was less then thrilled to be there, as she was taking our order she made no eye contact and rolled her eyes when i asked what was in an item on the menu. My parents and i were joking that she was probably spitting in our food as they were preparing it back there because her attitide was so bad. We got our food and started to eat quickly as we all felt very rushed by the staff. As my brother was almost through with his chicken ceaser salad he let out a big yell. We all looked at what he was freaking out about and there was a decent sized COCKROACH IN THE BOTTOM OF THE BOWL IN HIS SALAD.... STILL ALIVE!!!!! I completely understand this happens at restaurants where there is food there is roaches i understand. The young dark haired girl from before clearly heard what happened. We still had to call her to our table for assitance. She was less then thrilled. She actually seemed that she could careless about the situation taking place. When we told her there was a roach in the salad she didnt say anything but walked away and was talking to a bigger blond haired women in the back. We are assuming a "manager" they were laughing about something throught the converstaion. The young dark haired women comes back and said "we could give you a refund" and walks away my mom had to walk up to the counter as nobody approached her to make the refund they were all talking to each other in the back. The blond "manager lady" takes the recipt from my mother and refunds only the one salad. Even though all of our dinners were wasted because nobody had an appetite anymore after looking at the roach walking around in the ceaser dressing at the bottom of the salad bowl. We got no apology. None of us were able to finish our dinner after we were so disgusted by the discovery of the cockroach and the employees acted as of this happens all the time, they were not at all suprised by this or apologetic for the bug being in the food. I am so dissapointed and embarrased that i have been raving about this place to my family i never get to see them and the one night we try to enjoy dinner the entire night was ruined not even over a roach but by the attitudes of these 2 women and how poorly we were treated. I have never had worse service anywhere in my entire life. I am so dissapointed. Kneaders is great and its worth the drive to the one on Higley and the 60. DO NOT EAT HERE. These employees will have this place closed in no time, treating customers as we were treated. And by the way we were out before 10pm (closing time) even after finding a cock roach in our food and having to deal with the refund process so there was no reason for the way we were treated, talked to and looked at. I have never been so dissapointed in my life.
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