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  • I had heard great things about Dry bar, and so when they offered a groupon for the scottsdale location, you can bet I purchased a couple. I took a friend there for a birthday blow out, and we both loved it - couldn't wait to come back and us my groupon. My low rating isn't for the service or the value for the fee, in fact, I was in love with Dry Bar after my first visit. My low rating b/c when I called to book an appointment to use up my groupon before it expired, they were totally booked - for the next two days with Zero openings. They basically told me: too bad for you, try calling groupon and asking for a refund. I was surprised that they wouldn't even offer to let me use the groupon the following week....or offer me a credit of 50% of the value or SOMETHING to keep my business. Nope, nothing. I call this bad customer service. You would think in a tough economy when everyone is counting their pennies a business like this would be more willing to go the extra mile to keep customers happy and loyal - apparently, they are doing so well, they don't need to. Luckily - there is an alternative in Scottsdale - www.primpandblow.com that I will be trying out...
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