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  • So, I went with a friend to purchase uniforms for her kids and when I got there, I realized that they also had some for my kids' school so I went ahead and purchased nearly $300 in uniforms, including 3 navy shirts. I have had the same shirts before from a competitors store in Chandler and they lasted us the entire year until my son outgrew it. This time, we are 5 weeks into school and my son is coming home telling me that he will get a detention for his shirt which is faded. His sisters' shirts are also navy and are washed together and are fine. I called here and spoke to a very rude woman who stopped me midway to tell me that I have been using bleach in the wash. I assured her that I do not own any bleach and even my detergent doesn't have bleach in it. She kept insisting that I had bleach somewhere and I kept telling her that I do not and that perhaps the dye lot was off or something. She told me that I am the only one complaining and she can't help me and that she has seen this lots of times over the years. Those shirts are lots of money and with 4 kids, I am not independently wealthy so I can't afford new shirts every 5 weeks! And even if she couldn't take them back, she didn't have to make it seem like I am a liar! It was truly an offensive experience in customer service. She could have apologized for the situation and maybe made it right by offering a new shirt, being that I am a repeat customer or even if she wouldn't replace it, she could have been nice and apologetic. I hung up feeling really offended and like I was trying to do something shady when all I wanted to do was to feel good about my purchase. Really terrible costumer service. I will take my money and purchase my new shirts and uniforms from the store on Alma School. Shame on this place for even treating a customer like this. I will be posting this review on Facebook and our schools FB pages so parents can see how things go here. So much for family owned business!
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