| rev:text
| - My husband purchased a car from this dealership in 2013 and were VERY pleased with our experience, so we went back to Mazda of South Charlotte for mine. And I will NEVER be back. We mostly worked with Hash. He told us multiple things about the car that were untrue. Luckily, my husband had done a lot of research so he knew what was true/what wasn't. He was very pushy and I felt he ignored everything I said. After some back and forth, an insulting first offer and eventually getting to our target goal, we leased a 2016 CX-5 and I truly wish we had visited other dealers before doing so.
I signed a form saying they could pull the title from my trade in and they never asked me to bring it in. Three days later, I had 2-3 different people calling me at work/on my cell multiple times. I was leading trainings all day and unable to answer/call back until after working hours. Finally, Jamie emailed me and we set a time for Friday afternoon for me to bring in the title. The next day, I was off-site for most of the day. I saw I had missed calls/texts/emails from Hash saying there was an emergency. Then, I received a call from a co-worker saying Hash in my office waiting for me... He was told I wouldn't be back for hours, but proceeded to sit in my office for close to 4 hours waiting- attempting to sell cars to the secretary... In the meantime, another person from Mazda called a different line at my work (instead of my direct line) asking to speak to me saying I owed them paperwork "like yesterday" and being rude to my co-workers. When I arrived back, Hash asked if I had my title. I did not, so he had me sign the same form saying they could pull the title themselves.
My husband called Mazda to ask them to remove Hash from my office and never received a return call from his manager. That night, he went to the dealership to complain and the manager said he never received his message. He also told him that since they would pull the title, it would cost $100 and that Hash had told me this prior to signing. He absolutely did NOT tell me this or I wouldn't have signed it. The next day he received an email apologizing, "waiving" the $100 and giving us a free tank of gas/detail for my car. Jamie reached out to me again that Thursday asking if I was still coming by Friday. I explained what happened, he apologized saying no one had told him and he also offered me the gas/detailing.
I LOVE my Mazda (as does my husband) but we will absolutely never return to this dealership - we'll take our business to Keffer or Independence when we're ready to trade again.
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