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  • The Ritz-Carlton is known for their 5-star resorts, stunning views, and superior customer service. Unfortunately, this one just didn't live up to the name. Upon arrival, the lobby was poorly ventilated and too warm for comfort. The check-in process was okay, but my room wasn't ready and it was past 3 PM. She did offer me a room with 2 beds, but I opted to wait another hour for the king bed that I requested. She took my number so she could call me when the room was ready. Guess what? She never called! Two hours later, I went back to the front desk and inquired if my room was ready. And, it was. So, what was the point of telling me she was going to call me?! The room was supposed to have a mountain view, and sure, the mountain view was there, but so was the parking lot. Kind of misleading. Everything else about the room was fine, but it felt like a Hilton or Hyatt, not a Ritz. When I ordered room service, it arrived within the promised timeframe, but the service was pretty aloof. I would expect more from this place. Lastly, the food here is delicious! I highly recommend dining at Bistro 24. The seafood risotto was to die for. That almost made up for my lackluster experience here. Almost. P.S. I heard they are closing this hotel in July. Just an FYI if you are planning to book a room here.
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