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| - The venue itself is ok, but I have major issues with the staff and service provided at the pool. I very rarely draft a negative review, choosing to focus on positive experiences on Yelp, but this was bad enough to compel me to share my story
I went to Blu with three on Saturday morning. After being at the pool for roughly 30 minutes, we decided to grab a drink from the bar since it was already 90+ outside in Vegas. My girlfriend and I manage to get a drink with no incident, but the staff gave my friend issues. My friend is a young looking 22 year old asian male who was completely sober and carrying 4 forms of identification, as well as his credit cards and such. At first, his bartender (Nacho is the gentleman's name) refused to serve him a drink because "he looks 16" and his ID looks fake. Nacho failed to understand that California had begun to issue new IDs and when I showed him mine as well, he still refused to serve my friend (who also showed them his expired license and his school IDs at this point) Frustrated by the idiocy that has occurred up to this point, I grab the closest Pool Manager (Jackie is her name) and begin to explain the situation, expecting some sort of apology/explanation for her staff's incredibly rude behavior. As Jackie begins to look at the ID, she too believes it is a fake and refuses service to my friend (she says the proof that it is fake is that he still has his old license, but the manager of the pool can't even figure out that CA does not share NV's policy of taking expired licenses from you prior to issuing you a new one) At this point, I'm rather livid and call over the armed security at the pool. As he looks at ID I explain the situation, again providing my own ID to authenticate the ID. As I'm talking to the officer with Jackie standing by me, Nacho comes over and begins to tell her his story. At this point, no member of our party has even raised their voice, let alone cursed. Once the officer realizes the ID is in fact real, he approaches the bar to tell the staff that it is a real ID and that they should serve my friend. Even after the verification by their own officer, THEY STILL REFUSED TO SERVE HIM. At this point we all left, knowing that these people we incapable of being professional in handling the situation and had egos that were far too big to allow them to admit that they had made a mistake
This experience nearly ruined my entire trip to Vegas. My friend fully understands that he looks younger than his age, but no one should be put through this type of public humiliation when they are proven to be completely in the right. I will no longer be staying at this hotel, despite the quality room and decent rate.
Thank you Nacho and Jackie for destroying all the faith I had in the staff of your hotel. Please educate yourself as to what state identification cards look like so hopefully this will never happen again.
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