I do not write reviews usually, but my poor mother just brought it up again so I know this isn't just a one-off to be taken lightly.
We thought we'd treat our mom to starbelly for dinner on mothers day. We made reservations for 630. We live in willow park so this was quite a drive down for us but we enjoy trying new restaurants and concepts so we didn't think much of the commute. When we got there the table slated for us was just having their dinner so they invited us to have some drinks at the bar while we wait. No big deal, I figured.
I admit, the wait did take a while but I did not look at my watch because I was enjoying the company of my family while we waited. Apparently my typically laid-back mother was more on the ball. She claims she saw another family enter into the lobby and immediately get escorted to our table. She was not having it. After a discussion with the manager mom asked us to finish our drinks, we paid up and quickly left. It was now 7:10. 40 minutes past our reservation with no table and who knows how much longer of a wait to get food.
Driving back home mom admitted she felt we were discriminated because we are Asian, and that was why we were not given the table we reserved. That's a pretty heavy accusation and I really want to believe it doesn't happen much here, but maybe I've just been lucky most of my life not to experience it. I think it is more likely an inept hostess who maybe even forgot she put us at the bar (but wouldn't she have noticed our name was still on the waiting list?!) Whatever the reason for the situation waiting 40 minutes past ones reservation without a followup is unacceptable. Especially since we had plans for after dinner.