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| - I hate to start with a cliche, but if I could give them less than one star I would!
Geico originally had me take my car here after my bumper was damaged. They took the car in a got it out pretty quickly, so I was very happy with the results... at first! A few weeks later I noticed my fog lights and blinkers were malfunctioning. Since I had a lifetime warranty on the work done, I took it back to the dealership to get looked at. I was immediately told that none of the lights worked when I brought the car in originally. Eventually, after some discussion, they took the car back, but I later found they did a supplement to my original insurance claim rather than treating it as a mistake THEY made when installing the bumper and new lights. I FINALLY got my car back and was very happy to have that headache behind me.... until I leave the dealership and my car turns COMPLETELY OFF while driving 50mph, no power steering, no power brakes, no hazards NO ELECTRICITY AT ALL! As you can imagine, this is pretty dangerous when driving in rush hour traffic. I took the car back again and they popped the hood out front and started tinkering with it. The technician working on it was exceptionally nice. However, it turns out the wiring harness wasn't completely reattached and that was causing the power to cut out. While the tech was great and got me out quickly, I never heard boo from a manager or supervisor about what a terrible experience I was having with their sub par work. But that's not all folks.... when I got my car back the THIRD time, I discovered on my way back from the dealership that the horn no longer worked! (as someone experienced in their post) I took the car back AGAIN and everyone thought it was a big joke and not a big deal. He even made comments about how that issue was separate from their earlier crappy work and behaved as if he was doing me a favor. Not having blinkers, electricity or a horn are all big deals, and whats worse is that none of these components EVER malfunctioned until I brought my vehicle here. To add insult to injury, they didn't even wash my car before I came to pick it up the 4th time! This dealership service department quite literally put my life, safety and car in danger and I will urge everyone (including geico when i call to complain) not to bring a car here for any kind of service whatsoever!
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