Went in to get service switched over to Verizon. They said it would take half an hour, it ended up taking the guy there over an hour to do it, then signed us up for the wrong plan. We also bought an iPhone that they said was "refurbished" and when we got home the phone was broken, I went back and they gave me the literal run around and I had to drive to the other side of town to have the phone repaired. This place ruined what was supposed to be a nice gift for my girlfriend and turned what should have been a nice day into a day of stress and misery. Avoid these guy and go to a real Verizon store, sure it's an extra ten minute drive but it could save you three hours and hundreds of dollars.