This review is for the fabric cutting station area only: You have to take a number and wait to be called to get your fabric cut. Plan on being in the store a while. I have to start by saying that I went around December 1st so it was very busy with holiday shoppers. The selection of fabrics was nice and this was my first ever trip to this store. I am new to sewing and with the reviews I read I wasn't expecting great customer service going in. SInce everyone was getting Christmas print fabrics cut there were a bunch of the fabric bundles piled high on a cart near the cutting station that would eventually go back to the shelves. I stepped near this cart to get a closer look at something with small print and.....One of the fabric cutters yelled at me that I was in a restricted area and I needed to move back like I was trying to rob the fabric cart. I told her I didn't touch anything and to relax it's just fabric. The people that were standing around waiting for their numbers to be called were chuckling and snickering about her reaction and the way she raised her voice. Holy smokes! That was about enough to make me want to leave but I already had a cart full of fabrics that I selected to be cut so I stuck around. There were 4 cutters working and of course when my number was called I got the lady that yelled at me. I am hoping it's just like this during the busy season and they are more pleasant the rest of the year when it isn't so busy.
The wait time at the registers is ridiculous also.