I purchased the $20 VIP package and was not given the VIP experience! I specifically asked the guy #1 at the vacuum station to be sure he got my middle seats and back carpet done well as my dog had gone to the groomers earlier. He assured me he would. When my Pathfinder came through and the guys were done, I noticed the window in the far back still had dog smudges on the inside. When I opened the door to middle section, my seats were still covered in dog hair. When I motioned one of the guys over (guy #2) to show them they had not done what was supposed to be done, I was told that I only paid for the VIP package and that it didn't cover him wiping down the seats! Another guy (guy #3) came over to find out what the commotion was about and guy #2 told me he would would take care of it this time and proceeded to tell me that his job was only to apply treatment and that guy #1 at the vacuum station should have done this. Guy #2 did not apply treatment to my running boards or my bumper! When I got home, my husband had to vacuum out the back of my car. Guy #2 got in the back to clean the windows that weren't done, left the dog hair on both sides and did absolutely nothing about the carpet that wasn't vacuumed! Zero stars should be an option for this type of non performance. I will NOT be back and in my opinion, Guy #2 needs to be fired!!!