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  • I ran into some Malware issues after my anti-malware program removed the bad files, but took some required files with it too. After reading the great reviews about Tech Mail, I took my laptop in for them to bring back to life (it wouldn't boot up and was stuck in neutral during start up). After talking with the owner and one of the tech guys, they had to wipe my hard drive and reinstall Windows 7......Crrrraaappppp! Anyway, I asked them to do a data backup also to make sure all my files (documents, pictures and videos) would still be there on the other end of the reinstall. I was bummed nothing more than the basic software would be re-installed, but glad they would at least re-install MS Office, Adobe reader, etc. (basic stuff). After their normal turn around 2-4 days (I took it in on a Saturday), I called on day 3 to ask when it'd be ready. They said tomorrow, so I went to pick it up. Once I got it home, I discovered that they re-installed MS Officer 2007 vice 2010. Not a big deal so I reinstalled Office 2010 myself. I wish that was the last of the 'bad', but unfortunately all my pics and videos were missing too. WHAT!!!! Yes, all my pics and videos (about 5 years worth) were gone. I called them to find out what happened and they couldn't figure out how that happened. They said come back in so we could find them on their back up (that they always make). I was in the next day and unfortunately, they couldn't find the pix/videos on their backup either. They were mystified and helped me search my backup files with no luck. They felt terrible and refunded me some of my initial payment. While I'm lucky I had a backup of my pics and videos from May, everything from June to August was gone (except for some thumbnails). I was none too happy about it, but at least everyone at Tech Mail tried to help and was genuinely sorry that they couldn't find my missing files. I'm sure there are some computer repair shops that would say 'tough luck dude' but they weren't like that at all. If I could give them 2.5 stars I would, but 3 stars is A-ok, and I can't give them that rating. If you use them, then hopefully you'll have a better experience than I did.
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