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  • I admit, I like the frames I purchased there. But everything else has been a charliefoxtrot. I walked in a few weeks ago, telling them I was going to need multifocals, since I'm hurtling through middle age. This shouldn't be difficult. I got a prescription from the optometrist there, and a few weeks later, got glasses. They gave me the lecture about being careful on stairs as I acclimated, and I went home. But something wasn't right. After an hour, I realized that one eye was completely wrong, as in "I cannot read anything more than 5 feet away in that eye" kind of wrong, and my dizziness is not acclimation issues. So I put my old glasses back on, and go back to the store the next day. They give me a new exam, and bafflingly tell me that no, my distance prescription hasn't changed at all since my exam a year ago, and that the prescription I got a few weeks was just really, really wrong. So they say they'll cut me new lenses, and send me on my way. They cut the new lenses, give me the lecture about being careful on stairs as I acclimate, and they're much better. Except I realize when I get home that they're single vision, not progressive. So I go back again, and they look at my order history and tell me that they've *never* ordered multifocals for me. So why, exactly, they've given me the spiel about acclimating, I don't know. And then they charged me another hundred bucks to actually put the lenses I asked for in. As I said, I like the frames. But wow, three trips in two weeks to get what I asked for the first time? Given I wasn't asking for anything unusual, just bog standard progressive lenses? And they screw up my prescription AND my order more than once? That's a fail of pretty substantial proportions. So yeah, avoid.
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