Incredibly honest. This shop was referred to my husband. We took our truck in because it was pulling badly to the right. Although we knew the right front tire was bad, I half expected to hear all kinds of excuses about needing tires and Alignment, tie rods and so forth.
After checking it, Lonnie came to me and said "you just need tires your alignment is fine". All he said was "get them done right away" for my safety and sent me on my merry way. No charge, just honesty. 10 stars in my book. I'm telling everyone!!!