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  • I hate writing negative things about places I love. I really do love Kellys. They have one of the best patios around and its always fun. Some friends and I were here for happy hour and things started off great - great drinks, great apps - had the ceviche and one of the bruschetta's (forget which one and not even sure if thats spelled correctly but it was awesome). Our friends met up with us and decided that we should stay for dinner. I've eaten there but not a full dinner - their apps are always so good so what could go wrong with dinner right? So we order another app for the table and it never comes out. We make a comment to our waitress and from her reaction, we know she forgot to order it. Cool - it happens, all of us either work or have worked in the restaurant industry and we know what its like when it gets busy. So she walks away and one of our friends food comes out. She comes back over and tells us that she straight out forgot to order the app and its also been 86'd so we can't get it anyway. Our friend already had her food so we were like whatever, our food will come out soon too. So about 10 minutes later 2 more plates come out. We told our friend to eat before so by the time their food came out, she was well into her dish. We wait about another 10 minutes or so and my food never comes out. So after another 10 minutes we finally get our waitress over and come to find out my dish had been 86'd too. By the time we figure this all out, my friends were done with their meals and I had nothing. Their food was good - Kelly's food is always good. Our waitress comped my meal and I was able to order something new, but it took another 20 minutes to get that out. I wasn't even hungry anymore and frustrated so I asked for it to go. Normally I don't bother telling a manager or anything, I'm not one to complain too much and usually just go on my way, but this was pretty bad. I had to ask to see a manager 3 times and he was not quick to come to us. So I finally talked to the manager and am really positive about it all - I really do get it! Shit happens but I think it was really important for him to know what went down. I wasn't looking to get anything for free - I did already when she comped my meal. Needless to say it wasn't a perfect experience but I will be back because I really do love the place and hope/think this was just a fluke. My burger was great once I got home and I hope my next review will be a perfect 5 star review cause they do deserve that next time.
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