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| - Been looking for a regular spot to get mani/pedi for myself and my teenage daughter. Royalty Nails is the closest to us, located right next to our local grocery store, so I was hoping this would be it. It's NOT.
My daughter and I walked in on impulse and decided to give it a try. The employees there were short, barely spoke to us and had to repeat what I wanted at least 4 times.
I took my own nailpolish (OPI) since I fell in love with the color and the lady doing my pedicure didn't want to use it. She insisted I chose one from their wall, so I chose one that looked the closest, but not "exactly" what I wanted.
The nail technician was rough, my chair didn't work (was supposed to be a massaging chair) and I did not feel like I enjoyed the pedicure at all (relaxation and enjoying the pedicure ...in my opinion, is part of the experience of getting my pedicure!)
They gave me a hot stone foot massage, which I didn't as for. I tried to stop the technician working on my feet and she kept nodding her head and did it anyway. Price is comparable to others I suppose, paid $35 for spa pedicure with stone massage (had to pay for something I didn't want!)
I was not happy with the experience so far, so I told them to forget the manicure.
The man who rang me up had my card and another customer's card at the same time, I had to stop and correct him from charging the other customer's card for my pedicure! (Good thing I was paying attention!)
To be fair I tried them one more time, they did a decent job with waxing my eyebrows. Same short reception when I walked in. Employee was hard to explain anything to. I lived overseas, so speaking with someone of another culture is not problematic, it just makes sense to have employees understand and express points to customers since they are the ones providing a service.
I was looking for MY SPOT for manicures, pedicures and waxing, this is NOT it.
Bottom line: If this is how they treat ROYALTY, I would rather be commoner and go elsewhere!
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