I love Sprouts. It is by far my favorite grocery store and I am there so often (over 4 times a week), I call it my favorite date spot with my fiance. I even pick the places I move in the valley based on Sprout's locations. They have the best and freshest selection of produce for the best price and a large organic section.
Hailing from a customer service background, I am shocked and awed by the complete lack of service found at the Glendale Sprouts on Bell Road. Night before last I was triple charged for something of which I bought one. After going all the way home and finding the $25 error, I drove all the way back. Not a single apology was given nor eye contact even made during the refund. Help is given begrudgingly and it saddens me because it is my favorite store.