Have taken my car for an oil change twice now, and both experiences were less than par. First oil change, I had cleaned the inside of my car beforehand and when I got my car back there were leaves literally everywhere, I opened my glove box and they were in there as well(mind you it was like June, not a 'leaf' season). Took my car again yesterday for another oil change. When I left I noticed my car sounded louder than usual so I had my boyfriend check it out when I got home. They left the battery clamp closure open, not a big deal but they also left my air filter closure unlocked and open essentially leaving my motor open to have whatever sucked into it. Both times the oil change took almost 2 hours, with a schedule appointment.
I wish it was still Folder Kia, their service people seemed to car so much more about doing their job well.