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  • Came here because of blogto post. Couldn't get a reservation until 9:30pm on a Friday and that's fine because it's the weekend. We got here 5 minutes early and they advised the reservation will take even longer and we can wait in the lounge where a waitress would take our drink order. We waited about 10 minutes and no one approached us. We went upstairs where the server completely ignored us and finally a girl came and took our order. A fire alarm came and the server acknowledged everyone except us. Later the GM came and apologized for the wait and gave us drink on the house. ( he's probably the only one so far who knows how proper customer service should be delivered, I've been in customer service industry for over 10 years, and let me tell you that it doesn't deliver the expectations as we expected) overall, the experience was a two star for me.
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