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  • We decided to visit this Bergham after going to the one on St Catherine first and checking the reviews only to be disappointed! We were impressed by the Yelp reviews for this branch so we decided to try it out. I ordered the cheese burger and my husband went for the Maximum. Staff seemed friendly and our order arrived super fast despite it being a Saturday evening. I decided to dig in straight away and was instantly put off... My burger was literally cold! The patty was fairly warm but the buns felt like they had just come out of the fridge! I was so disappointed so I decided to take it back and told a member of staff. I would have expected them to create a new burger for me but to my surprise, they just whacked it in a microwave and served me my already bitten burger again... What a complete shock! This made the burger soggy of course and it lost its burger feeling :( My husband's sandwich looked OK but was really messily put together and was falling apart. The poutine was very good however so at least that is something I enjoyed but aside from that, I would never ever visit this place again! Their competitor (MStar/Mtl Star) are wayyyy better in quality of food and also customer service. I think I will be sticking to that from now on.
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