We thought we would use this company out of sheer convenience to our geographic location since we were staying at the Golden Nugget for a few of our days in Vegas. When I called down to the desk in the morning I was told they had no cars and they may be receiving some back throughout the day. You have no cars? How do you stay in business?
We went down to the front desk later to see if the situation had changed and we were told we could get either a minivan, a car where the power adapter for GPS wasn't working or a 15 passenger vehicle. Seriously? We walked away for 2 minutes to discuss and when we came back, low and behold there were 2 SUV's available. Excellent. We were told to keep our gas receipt for drop off as proof that we put gas in the car. Ok.
There is a $25 charge to drop the vehicle off at any other location in Vegas (we paid this because the cab ride would have cost the same) but when we dropped the car off, the check in guy didn't ask for our gas receipt and automatically charged us the inflated fuel rate. We informed him the tank wasn't full when we received the car and had a receipt for the fuel we put in. So just because he did not ask us for this, we then had to go the the Budget counter and waste additional time getting them to credit us back. Inconvenient and unprofessional.