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  • Earlier this year I had needed to purchase a gown on short notice for a formal event, and my experience was good considering the time constraint. I had no complaints. But this time was something else. I took my wedding dress in to be altered, thinking foolishly that they would do a professional job. The staff was rude, and difficult to do business with but I tolerated it since the price was reasonable. I should have known something was wrong when they demanded payment up-front, and asked if I wanted Damage Insurance. This is my dress - why would I buy damage insurance? I explained that I would be out of town and would pick up after I returned (they didn't like that). Then I stayed in L.A. a few days extra, and I received a call that I HAD to come and get the dress or else.... So I had a friend pick it up for me. I finally tried on the dress to check for length, and was horrified to find that they had simply tacked the dress up in the front including the 2 layers of lining underneath. They didn't even bother to press it and try to make it hang correctly. They ignored the scalloped edges which are used on lace to make hemming easy - so the front of the dress had a thick turnover, while the back had the scalloped edge. In truth I might as well have thrown the money out the window - thankfully I have the skill and equipment to do a hem like this, and so I personally cut the fabric, removed the scallop edge from the remnant, and re- attached it myself. As I said - a complete waist of money, and when planning a wedding, one doesn't need any drama.
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