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| - I used to LOVE Dave's (see previous 4 star reviews from earlier this year) but something changed. The last few times I've gone there the food is not as good as it used to be and the service is slipping as well. Turnover in help? Change in management? Just another got-too-big-for-our-britches story? Your guess is as good as mine..
First it was the meat, instead of being hot and fresh, tender and juicy, it was warm and dried out, as if it had been left under a heat lamp or reheated in a microwave. The baby back ribs used to be fat and meaty, lately they are lean and fatty/tough. Then the service started to be less than friendly and careless, twice I received the wrong order and had to return to get it fixed.
The last time I went there, figuring I'd give it another try as everyone has "off" days, was the final straw. The meat was dried out and stringy, the Wilbur's beans were soured (gone bad, gone over, whatever)..as if they had been not refrigerated and stored properly and reheated many times over. I was sick from eating just two bites. The coleslaw was full of tough inedible cabbage stalk pieces (either someone just doesn't care or they are really cutting costs) and an overabundance of jalapeno peppers which overwhelmed the usually sweet/hot balance of the slaw.
Having a bad day is one thing, bad food that makes people sick is entirely a different animal and is indicative of a more serious issue going on at the restaurant. There is absolutely NO excuse for food improperly stored or cooked that is full of bacteria.
Famous Dave...PLEASE WAKE UP AND FIX YOUR PROCESS before it's too late!!!
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