Honestly place is very clean and very busy all the time from right when they open to right when they close. Sometimes you can tell when the chicken isn't fresh and has been sitting around and also the fries. When it's the best is when it's so hot you can't even bite into it without burning your mouth other times you can tell it's been sitting out and just cold. The bread is my favorite part of the meal you can exchange a couple things depends on what you order I exchange the slaw for an extra piece of bread. The iced tea is also another thing to try so sweet so good! The freshness needs to be fixed also add some ranch? Or more sauces for the dish. They have this special sauce that is good but ranch or some bbq sauce would be good at times also. Customer service is okay not something I can really talk about. Place is cool way better than KFC.