I LOVE LOVE LOVE Pace Pro! I emailed them initially to clean the carpet in my apartment due to my sweet dog, Lucie making a few mistakes. It's hard for me to talk on the phone during the day due to my job and a lot of other places wanted me to call them back to set up an appointment for an estimate. Pace Pro let me schedule my appointment via email and even with my crazy schedule they were able to fit me in super quickly. Kris was amazing and cleaned my carpet in just a few minutes, let me know what to expect in the days after the cleaning, and told me to contact him if the odor didn't come out all the way. Once the carpet dried, it looked amazing but still had pet smells in it so Kris came back for round two of treatment for free! My carpet now looks and smells amazing which makes me feel SO much better. Thanks so much for doing such a great job Kris!!!