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  • This was our first time staying at Paris. I'm a Total Rewards member, so I booked a special mid-week rate. Even though they are in the middle of a renovation, they did an excellent job of shielding guests from the noise and dust. Someone at this hotel is doing a great job with customer service training. Every single person (valets, front desk, bartender, janitor, pool attendant, maintenance worker, dealers) was outstanding; pleasant, helpful, friendly. Kudos to whoever is setting organizational culture here. An example: After checking in, we left the registration area and, as in most Vegas hotels, the elevators weren't easy to find. Without having to ask, a woman carrying a broom and dustbin saw us, asked if we needed help and cheerfully directed us to the elevators. Love that kind of attention to detail. A while back, we had an unpleasant experience at the Linq. There's a loud nightclub that goes until 4 AM that they didn't tell us about. At Paris, the front desk person saw that we were booked in a room facing their own club and asked if I wanted to move to a quieter room, which we did. Really appreciated that. The rooms are super comfortable and spacious. The bed was the most comfortable hotel bed we've ever slept in. It prompted us to research the brand. We also rented a cabana at the pool and spent the day there. The staff is outstanding. We never had to flag someone down. They were supper nice and attentive. The only thing keeping this from a 5-star review is that the room wasn't as clean as it should have been when we arrived and the hot water didn't work. To their credit, they sent a maintenance worker up right away to fix the water, but finding a dirty Q-tip in the bathroom was no fun. Lastly, the location is perfect, right int he middle of the Strip. We've decided we'll definitely stay here again.
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