Experienced horrible customer service here today. This store had sent me a jacket that an employee at a Los Angeles store had ordered for me over the phone. Unfortunately, the jacket didn't fit and I was in a search to find any store in the country with this jacket in my correct size (it's discontinued). The man on the phone flat-out refused to help me. He claimed they were too busy. He suggested that I drive to any store in Northern California to check in person (this is after I had told him of the unliklihood of this jacket existing anywhere, and that a drive to any store would take me over two hours). He preferred that I spend several hours driving from location to location across Northern California and searching for this elusive jacket, instead of taking 3 minutes out of his day to run the search in his computer. An awful exxperience, and I will be complaining to corporate.