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  • One star is actually more star than this restaurant deserves. I ordered online with a pick up time for 7:30 pm. Well, got there at 7:29, walked up to the pick up line. Esmeralda was the cashier at the time, she asked for my name clicked on the screen then yelled my name. Someone yelled out and said we dont have that order. She then told me my order isn't ready. (Now mind you that this is the second time my online order wasn't ready at the specified time THEY gave me; 1st time shame on you, 2nd time shame on me-won't be going back to that restaurant). I told her about this being the second time and I if they would offer something to me for my inconvenience such as a discount, free drinks, free appetizer? All I got in response was im not authorized to do that. I asked "well, who is?". Esmeralda said the manager. I proceeded to ask to speak to the manager. The manager walked over and I explained the situation. He said the PICK UP time was when the order was released to them. Are you serious? Do you honestly think I am that naive that I would believe that explanation? I said "No, its the PICK UP time, not order release time!". I then asked for his name, Geraldo. Then asked him for the corporate office number. He pointed to the survey number on my receipt. Ummm that's not the corporate office number Mr Manager. But don't worry I googled the number and will be calling them first thing Tuesday morning since Monday is a Holiday. After waiting for several minutes my order was done. I'm sure it wasnt up to standard. The portions were smaller than normal & the quality of the prep was sad. Im sure its because I asked for the corporate office number. Then while Esmeralda check over my order she said it was all there. I then double checked her and sure enough they were missing one of my orders! Last night was the last night I will be spending my hard earned money at that restaurant. I will drive 5 miles more to get better service at another Cafe Rio, thank you! Oh, lastly. ..not ONCE did Esmeralda or Geraldo apologize for anything! Thanks for the best customer service, NOT!
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