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  • 3 Stars for inconsistency and a horrible staff. I had Rosatis a few times from one of their other locations before I moved to this area and never had a bad experience. I now live right across the street from this one and have ordered a number of times. Some times its great, sometimes its ok and sometimes its just plain sad. The management for Rosatis really needs to evaluate this location and figure out what or should I say who is to blame. Every time I go in here the staff seems confused and frustrated and to be honest I don't think they were trained properly or know what they are doing. I have been 5 or 6 times now and I don't think I have seen the same employee twice (meaning they can't hold on to employees). I considered applying here when I first found them but then decided against it after seeing the employees and people I would have to work with. They all seemed just miserable all the time. For one- when I call and place the order they usually seem confused. I always do pick-up b/c its close by and after I place my order they usually just give me the total and are ready to hang up. I always have to ask how long before its ready. Am I supposed to just assume how long its going to take? I have never ordered food and not gotten a time. Then they usually just guess when I tell them because the person working the phones has no idea how long it takes for stuff to cook. Which means- when I get there usually either my food has not even gone in yet (happened once) or my food is nowhere close to being ready (happened twice). I have also witnessed my food being packed up and put in the warmer by the cooks and the girl at the front was not notified that an order was complete. I had to go to her and tell her that my food had just come out. (pathetic) I even came in one night to find out that they had "given my food to the wrong person apparently" which I think is BS and they just forgot to do it. So I stood there waiting for it for about 20 minutes and they didn't even give me a discount or anything. Recently they have had the Lunch buffet for 5.99 from 11-2pm m-f. The first time i tried to go was around 1 on a wed and the guy at the front when I asked if they were doing the buffet said he didn't know if they were doing it and that he was just covering for someone. How do you not know if you are doing a buffet?! So I left. Decided to try again last wed at 1pm and the girl had to ask the cook if it was still going on. I almost walked out again but she said it was so I decided to try it. Not impressive AT ALL!!!! The food had been sitting out forever. The pizza was cold, the pasta was dried up. The sauce and meatballs were good as well as the salad and the anti-pasto. However, I had to go looking around for parmesean cheese when the server dissappeared for a while (leaving 2 or 3 dirty tables out while she was away). I felt bad because she was very friendly and sweet but had no idea what she was doing. Luckily for this Rosatis there food is still good, however as I mentioned... inconsistent. But it is the closest decent food for me without having to drive far. Just last night I ordered the Rosatis Chopped Salad (might be the best salad I have ever had, honestly) and I ordered The Cheef (there version of a cheesesteak. The Cheef was rather disappointing as the meat was not prepared right and was too greasy causing the nicely toasted bread to become moist at the bottom and tear apart to create a messy sandwich. If anyone from Rosati's reads this: Please get a new staff! Your manager at this location obviously is clueless as to what they are doing and lets the staff do whatever they like. This has the potential to be such a good place to eat.
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